Apple Certified Desktop Technician

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The Apple Certified Desktop Technician (ACDT) certification verifies the ability to perform basic troubleshooting and repair of Macintosh desktop systems, such as iMac and Power Mac G5. ACDT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

The ACDT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills.

For persons not employed by an AASP or SSA, attaining ACDT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.

ACDT certification is valid for one year from the date of certification. Apple requires technicians employed by AASPs or SSAs to recertify annually in order to repair in-warranty desktop products. Persons not employed by an AASP or SSA are not required to recertify, however, Apple recommends that people stay current with their certifications by taking the annual recertification exams.

The Apple Certified Desktop and Portable Technician certifications are actually two separate certifications for ensuring that an individual has the knowledge required to diagnose hardware, Mac OS X, and basic networking problems and make appropriate repairs. It indicates understanding basic troubleshooting and repair methodology as well as where/how to find required information for appropriate troubleshooting and repair. It also covers the diagnostic tools and supply channels used by Apple Authorized Service Providers.

These certifications are most helpful if you want to work as a technician in an Apple Authorized service facility. Apple requires that anyone doing repair work in a service center hold a current certification, and only individuals holding this certification are allowed to make warranty repairs to a Mac (and to access warranty-voiding components without actually voiding a Mac’s warranty).

The desktop certification is more helpful than the portable certification because many portable repairs are facilitated by mailing computers back to Apple for repair.